Articulate Rise not saving progress for learners
Hello Articulate Community!
I am working on publishing a number of course using Rise to our LMS (Moodle) and am hoping to improve the experience from my last set of courses. In my last courses - I am now receiving quite a bit of feedback that users are struggling with their courses saving their progress.
The feedback I have received is as follows:
User enters course - completes entire training, during the training check marks on left hand side menu appear and then disappear or never appear at all, even though the user has progressed through the entire section. Users have had to go back multiple times to recomplete sections that they had previously completed in order for the course to be marked complete ( a mandatory requirement to complete the course exam and finish the course).
I saw a few older posts about this topic but it didn't appear that there was much resolution.
Does anyone have any suggestions for me? The courses I am working on have very high numbers in terms of completions (in the 1000's) so I am hoping to provide them with a better experience this time around.