Forum Discussion
Articulate Rise not saving progress for learners
Hello Articulate Community! I am working on publishing a number of course using Rise to our LMS (Moodle) and am hoping to improve the experience from my last set of courses. In my last courses -...
Hi everyone. Thank you for giving us some time to explore this issue.
Chrome has deprecated a technology that was used by many LMSs to allow a course to communicate back to the LMS when the course window is closed. If your LMS hasn't upgraded their system, or if you're using an older version of your LMS that doesn't include an update to address this change, the course cannot communicate progress or completion properly. This causes learners to start over from the beginning instead of resuming a course or recording completion after they close the browser window.
Please reach out to your LMS and find out if they have released an update to address the Chrome changes. If you need support from us with the technical details, please let us know by starting a case with us here.
