Articulate Rise not saving progress for learners

Hello,

I just opened a support ticket (#02659609) because we had a similar issue. I want to post here for anyone for whom progress with a Rise course is not tracked correctly in their LMS.

After much debugging we found that the course works as expected in SCORM Cloud but did not save learner progress in our LMS. So after much debugging of logs and comparing between SCORM cloud and our own LMS, it was found that the Rise course tries to auto-detect the standard of communication. Even if we selected SCORM 1.2 during exporting process in Rise 360, this variable in the file  scormdriver/scormdriver.js was set to AUTO :

var strLMSStandard='AUTO';

What happens is the course first checks if the standard AICC is supported by the LMS. If not, checks for SCORM 2004 and finally defaults to SCORM 1.2.  Because our LMS supports AICC, the Rise course starts to use this old standard but with the following side effect : it does not save the progress after a learner exits and comes back to their course. To fix it we manually changed the scormdriver.js to make it SCORM :

var strLMSStandard='SCORM';

After making this change the learner progress was always saved on course exit because the standard of communication was forced to SCORM 1.2.

I just want to emphasize this: because a Rise course works on SCORM Cloud does not necessarily mean your LMS is the problem! Sometimes it is a combination of factors that make it work on SCORM Cloud but not in your LMS.

Hope this helped someone