Forum Discussion
Rise Course Duplicate – Videos Not Playing
Hi all, When I duplicate a Rise course, the videos in the copied version won’t play. I get this error: "The media could not be loaded..."
Even if I keep the duplicate in the same folder, the issu...
Hi seema167,
I'm happy to help!
Do other users experience the same issue with this course? If you duplicate a different course that contains videos, do the videos play as expected?
Here are a few troubleshooting steps to get started:
- Rename and save the duplicate course, then try viewing again
- Try viewing the duplicate course in a different browser
- Clear your browser cache
If none of those do the trick, it'd be helpful to take a look at your file. You can share it with our team in a support case, and we'll delete it from our system once troubleshooting is complete!