Forum Discussion

JocelynHerrera's avatar
JocelynHerrera
Community Member
4 years ago

Rise course not being marked as Complete

Hi, We’ve had some users attempting to complete our Rise module face issues with the course registering as complete (which makes a completion certificate available). Because they don't need to see...
rise 360
JocelynHerrera's avatar
JocelynHerrera
Community Member
4 years ago

Thanks for that.

We’ve had more users contact us over the weekend so it's obviously an ongoing issue.

We've checked - they are using different browsers (Chrome, IE, Safari) and a range of devices (PC, MAC).  Most have said they are using the most up to date version of their browser. One even tried on both Chrome and IE to no avail.

We're at a bit of a loss. One user has said they un-enrolled, re-enrolled, and then completed the course without exiting.

Could it have something to do with the Reporting: Complete/Incomplete rule within the SCORM itself – we obviously can’t see what other options there are for that though – do you have any thoughts on that? 

  • hazelB's avatar
    hazelB
    Staff
    4 years ago

     Sorry to hear at more users are encountering the issue.  I logged case 02977293 for you and one of our technical support engineers will contact you to assist you further.