Forum Discussion

ChloeWoodhou629's avatar
ChloeWoodhou629
Community Member
5 years ago

RISE course not working when user reviews after completion

Hi, I recently set up a few courses on RISE and hosted them on our LMS (Litmos) with no problems on upload etc. When our users access the course, some are being presented with a blank screen or an...
rise 360
hazelB's avatar
hazelB
Staff
5 years ago

Hi Chloe! Sorry to hear that your Rise courses hosted in Litmos LMS are having problems when revisited by learners at a later date.

Did you try testing your course in SCORM Cloud to see if the behavior is the same? I would give your course a test drive in another LMS environment. That'll narrow down whether this is an issue with your LMS or with the Rise course itself. We use SCORM Cloud for this kind of testing since it's the industry standard. Here's how.

If your course works properly in SCORM Cloud but not in your LMS, kindly open a support case with your LMS provider and share your SCORM Cloud findings to troubleshoot the issue. 
 

 

  • ChloeWoodhou629's avatar
    ChloeWoodhou629
    Community Member
    5 years ago

    Hi Hazel

    Thank you so much for your suggestion. I'm definitely going to give SCORM cloud a go for testing. Do you know if you can test the revisit of the course? So say I go in and complete the course and I want to test it when I revisit the information?

    Thanks

    Chloe

    • hazelB's avatar
      hazelB
      Staff
      5 years ago

      Hi Chloe! Yes, you can definitely test the revisit of the course in SCORM Cloud.