Forum Discussion
Rise courses not loading
Im on a macbook pro running sequoia.
I log in to rise and the homepage loads but when I click on a course, the page opens but is white.
In dev tools I see the following error:
Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID
It is the same in Chrome, Firefox and Safari. Though the page loads at home but not in the office...
My coworkers are not having issues on their pcs..
3 Replies
Hi, gerryMayer-e37a!
I'm happy to help. Please ask your IT team to enable port 443, and add these endpoints to your organization's allowlist for Articulate 360 applications to work properly. If the issue persists, please let me know or feel free to open a case with our support team so we can help get this resolved!
Hello,
I also facing the same issue. I am able to get into the Home page but when I click on any course, it just shows white blank page.
Hello ReetheshSoans-7,
Thanks for reaching out!
- Just to confirm, are you also experiencing an error message, or only the blank page?
- What browser are you using?
- Do you notice any change if you switch browsers or use an incognito window?
As my colleague Kelly recommended earlier in this thread, please make sure that port 433 is enabled on your computer and your network endpoints are enabled so that Articulate 360 applications work properly on your device.
If you still have difficulty accessing your courses, please let us know in this thread or privately in a support case so we can investigate further!
Looking forward to hearing from you!
