Forum Discussion
Rise courses timing out in CSOD
Hello community!
I have several rise courses that are being used as participant guides for learners attending ILT sessions. These sessions are lengthy - ranging from 3 hours to 8. There are times when the learner is not actively engaged in the course because they're practicing in the system they're learning. At about 50 minutes the courses are timing out and many times, not capturing progress - resulting in the learner needing to get back into the LMS (cornerstone) and launch the course again. Our timeout length for the LMS is 24 hours.
I'm hoping for some ideas! Thanks!
3 Replies
Hi Carolyn!
Rise 360 sends a keep-alive message to your LMS when you navigate to each lesson.
For the learners that keep a lesson open for nearly an hour and the course times out, what do they see in the LMS? Does the course close automatically?
Also, what happens when they relaunch the course -- does it resume back to the first lesson or the last-visited lesson?
Hi Alyssa! We are having this same issue now and I was hoping you may be able to help. When the course times out there is a popup that gives the learner 2 minutes to respond. If they don't respond the course window closes automatically and when they relaunch the course it goes back to the very first lesson.
Hi,
Rise courses do not have a timeout. The timeout period is set and controlled by the LMS. You can ask your LMS Admin to increase the amount of time before the timeout occurs.
