Forum Discussion
Rise Details section Font broken
Hi community/devs,
I've noticed that any new course I make in Rise, the Details section defaults its font back to a Serif font like Times New Roman or something. No matter what font I use, if I view the course on iOS the Details section switches font. This is only happening to new courses, so any course I update from now it will happen. This is a major bug and we need a fix implemented ASAP.
I've shared a Review link here of this issue: https://360.articulate.com/review/content/ce7766d0-a207-4912-a970-b3a0f624823e/review
Hey everyone! I'm happy to let you know that we've fixed the issue where the wrong font was showing on your mobile devices. Please export your courses again to take advantage of the fix.
I am having quite the same problem. The body and title fonts are Times New Roman, and the blocks are another non-serif font. On top of that, it is not changing the block accent colours for my custom choice.
Thank you for confirming this is also happening to you. I hope the devs see this soon.
Update: It seems to be only happening on mobile, because we are now replicating the issue on Android.
omg yes I have this issue too, what happening?!
This!
😩 This same issue is happening to me! Super weird because I only see serifed fonts on my mobile (Android) and this JUST suddenly started happening. I ask the devs to compare any new review links on desktop against mobile and it's pretty evident. Hope it gets fixed very soon! 😖😖😖😖Karina Gomez
This!
😩 This same issue is happening to me! Super weird because I only see serifed fonts on my mobile (Android) and this JUST suddenly started happening. I ask the devs to compare any new review links on desktop against mobile and it's pretty evident. Hope it gets fixed very soon! 😖😖😖😖I'm glad I'm not the only one. It seems there was a big Rise update yesterday that introduced a bunch of new templates. Maybe this update caused the issue...
Also noticed that if I go and check previous versions, the correct font displays. 😰
But the latest version has the ugly serifed font in there. Somebody help! ğŸ˜ğŸ˜ğŸ˜ğŸ˜
Karina Gomez
Also noticed that if I go and check previous versions, the correct font displays. 😰
But the latest version has the ugly serifed font in there. Somebody help! ğŸ˜ğŸ˜ğŸ˜ğŸ˜
Thank you for this post, this is not good. It's breaking any old courses that were published before the update. Rise devs, please help!
I hope devs fix this issue as soon as possible. I have to deliver a bunch of courses.... and they dont look good with this issue in mobiles... you know nowadays all people take training in mobiles...
Same problem here. Hope this can get fixed soon... :S
I've submitted a case report and the devs are looking into it. If any community members are noticing this, please comment for visibility.
I have discovered that the issue depends on the screen and if I zoom in and out, the problem appears and disappears.
(NB for me, the issue is not on a mobile device, but on a normal PC browser on a large screen.)Tracy Hodges
I have discovered that the issue depends on the screen and if I zoom in and out, the problem appears and disappears.
(NB for me, the issue is not on a mobile device, but on a normal PC browser on a large screen.)Wow Tracy, I did not notice this is happening on Desktop when the responsive player resizes. I think the issue is becoming clearer to fix if it is not related to mobile devices. I'll update my case ticket to reflect this and hopefully they will be steered in the right direction. Thanks for the very helpful information Tracy!
And talking about the responsive screens and sizes, I also seem to have this issue:
the "Click to flip" over the flip cards instruction appears in desktop size,but in mobile size does not appear.
So switching sizes is definitely causing problems. Even with some texts. Please help!
Coming from this post: https://community.articulate.com/discussions/rise-360/font-issue-d932fc03-833e-4659-9b22-72552978b79c#reply-786708.
Our client sent us a screencast of this happening in their courses we built for them using Rise. Is this a documented bug by Articulate? And do they know when it actually started?
Sharon Blanchard
Coming from this post: https://community.articulate.com/discussions/rise-360/font-issue-d932fc03-833e-4659-9b22-72552978b79c#reply-786708.
Our client sent us a screencast of this happening in their courses we built for them using Rise. Is this a documented bug by Articulate? And do they know when it actually started?
Yes Sharon, this has been logged with Articulate as a bug. They are aware of this thread too.
Thank you for the info Ros.
