Forum Discussion
Rise Image Block not displaying
At the close of my Rise project I've added an image with our tag line. For some reason it won't display. When I go to edit, I see it there, but when I preview it isn't. Any suggestions on what I need to do to make this work?
I've uploaded it to our LMS, and it still isn't displaying. :( Any support you can offer would be greatly appreciated.
Hi Sindy,
Sorry for the delay, but I'd love to help!
What browser are you authoring Rise courses in? Can you test Chrome, Firefox, Safari or Edge? Also, could you include the Share link here for us?
Hi Everyone.
I'm having a similar issue. I can see the image at the bottom when editing and previewing each block individually, but when previewing the entire course, it only shows up in the first block.
I'm authoring in Chrome.
Here is the share link:
https://rise.articulate.com/share/IEaP69eeMzQ6xdoFZKJY6whG7a2uk5fX
Any help is greatly appreciated!
Hi,
After your bottom image, there is two content is loaded which is, one link and other is horizontal line separator, please remove this and check is still your bottom image is loading ?
Thanks
Hi Sindy,
Have you got any solution for your problem.
As I am also facing the same issue, I cant see the bottom image in any browser..
Image height is also 120px, but still not visible.
if anyone have resolved the issue, please let me know.
Thanks,
Bhavesh
Hi,
I was able to fix this issue by turning off entrance animations in my settings.
Open your Rise course, go to Settings, scroll down till the end, then disable the Block Entrance Animations. Non-text blocks will no longer animate into view as the learner scrolls.
Hoping this helps others!
I've got 5 blocks at the end of my Rise course that don't show up in either Preview or in Review. They are a variety of block types - some are text/content, some are images. I've tried rebooting the browsers, and tested in multiple browsers (Chrome Version 71.0.3578.98; and IE 11.0.9600) This is the first time I've run into the problem - I have several courses working fine, and didn't want to have to turn off "entrance animations" as was suggested by Lisa H, above. (I'm not able to provide a share link on this forum since the information is proprietary.) Any thoughts on this?
Hi Wendy,
I'm sorry you're having some trouble here. Considering that your course contains some proprietary information I would suggest reaching out to our Support Team. You can submit a case here.
Please reach out if I can answer any more questions - I'd be happy to help!
I have got the same issue. Images are not displaying in my LMS, but I can zoom on them and they display. Any help ?
Hi Benjamin,
I’m sorry that you’re having some trouble here.
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
Hi
Is there a solution to this problem yet please? I have an image (a logo) which I have successfully added to various sections in my project. Elsewhere in the project, the same image does not render. I can see it in the editor, but not in preview or published forms.
I would appreciate any help that you can give please.I notice that the image is 'there' but I cannot see it. It seems like Rise is making the image transparent
Hi, Martin. We can have a look! If you can share your course details with us privately here, we'll be able to share some next steps. Please include the title and Share URL of your course, and copy of the image file you used. Thanks!
hello! is there any solution for this? I am facing the same problem - LMS is not displaying the images.
thanks!
Hi Mihaela-Alexandra! We're happy to help you troubleshoot. Please send us a copy of your LMS output file here, and we can test it from our side. Be sure to also include what web browser you were using when this problem occurred. Thanks!
