Forum Discussion
Rise issues on LMS - Blank screen when re-opening
Hi all
I'm hoping someone within the community can help...
We have a few modules now, which were created on Rise and exported to our LMS.
Some colleagues can go in and out of the module fine, however, others when trying to re-enter the module just receive a blank screen.
Do you have any advice on how to get around this please?
We have just sent a module to over 1,000 colleagues and have another due to be released for 2,500 colleagues, so am feeling very nervous about this.
Many thanks
Chris
3 Replies
- Have those getting a blank screen try a different browser.
Hi Karin.
Yes they have - we only have access to Chrome and Edge, with a few exceptions who can only use Safari.
They have tried both browsers, but with the same issue.
Unfortunately, I can't replicate the issue as it works for me.
Hi Chris,
Can you ask the users to try viewing the courses using a different browser or using incognito/private browsing? You can also check the users have browser extensions that could be preventing the course from loading successfully. If that doesn't fix the issue, I recommend clearing the browser cache for the affected users.
You also want to make sure that the users view their courses using supported browsers for Rise 360.
I hope this helps!
