Forum Discussion
Rise login issues
Hello,
I am having trouble logging in via normal browser, incognito or my phone. I have tried to raise a support ticket but am getting the other attached error.
Is anyone else having issues? I have a course that I need to launch so this is not good timing!
Thanks,
Adam
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
40 Replies
Hello everyone,
I have good news to share! We monitored our systems overnight, and they’ve remained stable. This issue is resolved. Thanks so much for your patience.
If you run into any issues using Articulate 360 going forward, please let us know.
Hi everyone,
I’m glad to hear the issue is resolved for some of you! We encountered a problem with our cloud service provider that affected access to some Articulate 360 products.
Everything is more stable now, and our team is continuing to monitor the systems closely.
If you’re still running into trouble, please let us know here or check our Articulate Status page for the latest updates.
Thanks again for your patience while things got back to normal.
Articulate is working again. Feel free to test it on your end.
It works ;).
I just got the same error when trying to raise a support ticket. I didn't get that exact error when trying to log in, but here are the messages I had before I tried to raise the support ticekt - in case our accounts are different types. Maybe it all means the same thing.
Hi, we have the same issue with the three licenses we have. We are unable to access the tool, and the previously created modules are not uploading. Appreciate prompt return from Articulate we the situation impact project timeline, internally. Best regards, Cibele Ceciliato
I have the same problem
Seems to be impacting a lot of systems https://www.bbc.co.uk/news/world-us-canada-65898999
Looks like this may be related to Amazon AWS rather than specifically Articulate.
I´m from Spain and I have the same issue
