RISE on SuccessFactors Mobile

Thanks Ann-Marie, that matches the issue we're working on. I'll keep you posted here! 

Hi Ashley is there any update as to when AICC will work on IE11?

Also, the AICC file isn't resuming where the user left off, any suggestions?

Thanks, Ann-Marie

Hi Ann-Marie,

Thanks for checking in! Our team has been in touch with Success Factors Support as well and we're still identifying the cause and next steps. 

With the resume element, were you able to test that outside of IE11? What browser(s) did you test that in? 

is this still a known unresolved issue?  we have some designers itching to come up to speed with Rise and we have SuccessFactors LMS.  we use single sign on from our sharepoint site which works in IE and not Chrome.  And we have many mobile users including instructors that do not come into a facility or have a desktop/laptop, so we need to make sure we use our articulate 360 until we know we can use IE and still support  the mobile app.

Hi Cheryl,

It is still an open issue with our team and they've been in touch with the SuccessFactors team as well. I don't have any updates yet on this issue, but I see that Michael resolved some of it with the steps above. Have you tried those as an interim step?

no, not at this time.  we do not allow completion upon launch;  we control the player within storyline so that they can't exit and receive credit, especially in the case of compliancy this is not an option.  also we do not allow for offline player.  

Hi Cheryl,

Are you using Rise or Storyline to author your courses? Both issues discussed here are specific to Rise and Success Factors. If you've run into something with Storyline, let's get a bit more information into the hands of our Support team! 

Hi Ashley

The steps from Michael didn't resolve the problem with Rise. What we have tested is that the SCORM package works on IE11 and shows completion in Success Factors but the SCORM package doesn't work on the SF mobile app. We have got the AICC version working on the SF mobile app but the AICC format still doesn't work on IE11 - is there a fix for the AICC version on desktops yet?

The only solution at this stage would be to push out both SCORM and AICC versions to users (very messy) and substitute completion of one package for the other depending on what device they complete it on. Any other suggestions greatly received :)

Thanks

Ann-Marie

Is there an ETA yet for a resolution on Rise + SuccessFactors Mobile? We really want to use Rise and mobile together for our large, very geographically disperse workforce and unfortunately need to make a quick decision.

Hi Cheryl, Peter and Ann-Marie, 

I'm sorry you're all still running into this issue - it's something our team is still taking a look at, but since SuccessFactors is using a custom mobile app that's causing some roadblocks to our testing and determining a fix.

We also know that IE11 + AICC + SuccessFactors + Rise is also causing headaches if you were to ask users to not use the mobile app, but use the desktop browsers instead. 

We'll let you know here once we have more information on either of these issues!