Forum Discussion
Rise Project Not Playing in LMS
Hi All,
Disclaimer: I am not currently a Rise user, but I am an LMS admin and it is in that capacity I am posting this question.
A Rise training developer has a SCORM package that while it plays in the Rise viewer (https://rise.articulate.com/share/griYF3AU9znBcenjliio61pa8Ri3Upgd) but when this package is loaded into either our LMS or in ReviewLink, a blank white screen displays with no content and no forward progress.
This user has successfully posted content to the LMS before with no issue.
From what poking around I have done, it appears that in the failing project (Let's call it "Levitin"), no "scormcontent/lib/rise" folder is created.
Running devtools in Chrome displays the error:
"Failed to load resource: the server responded with a status of 404 (not found) a01867ce.js"
The file "a01867ce.js" is called in two places:
imsmanifest.xml
<!-- FRONTEND BUNDLE ASSETS -->
<file href="scormcontent/lib/rise/a01867ce.js" />
and
index.html
<script id="__ENTRY__" type="application/json">
{".js":["rise/a01867ce.js"]}
</script> <script id="__ENTRY__" type="application/json">
{".js":["rise/a01867ce.js"]}
</script>
This is as far as I can take my analysis since I don't yet have Rise (order is in the works) and I know nothing about the options available when a Rise SCORM package is generated.
Any ideas and suggestions are appreciated.
Thank you!
Don
3 Replies
Hi there. Which page are you seeing it attempt to load a01867ce.js? I cannot see that particular JS file loading or attempting to load.
One unusual behaviour I did experience was that the profile image of Daniel and the image of the book successful aging did not load initially until I right clicked it and requested it be loaded.
The reference to a01867ce.js appears in two places: index.html and imsmanifest.xml.
a01867ce.js:1
Found in: imsmanifest.xml<!-- FRONTEND BUNDLE ASSETS -->
<file href="scormcontent/lib/rise/a01867ce.js" />
<file href="scormcontent/lib/rise/2b0e445c.css" />
<file href="scormcontent/lib/rise/d8c4ab57.js" />
<file href="scormcontent/lib/rise/2687f1c7.css" />Index.html:
<script id="__ENTRY__" type="application/json">
{".js":["rise/a01867ce.js"]}
</script>The failure to load only came to my attention when the course was not loading and I looked at the Chrome devtools.
The Rise link in the initial query does allow the project to run correctly, but when the project files are viewed locally (index.html opened in a browser) or the LMS or ReviewLink, just a white screen displays with no forward progress or screen build.
Thank you for taking a look at this! And let me know what questions you have or how I can troubleshoot with the developer.
Don
Update: The issue with this project was resolved when another Rise user took the source file from the person who had the issue, and re-published it. The JS files were generated correctly and the project responds correctly in the LMS.
Since the original developer had consistent problems with this file, it was republished twice with the same results, it appears the issue resides with the developer's Rise, and not some type of generalized hiccup.
I appreciate the interest in this question, thank you!
Don
