Forum Discussion

TomFogarty1's avatar
TomFogarty1
Community Member
10 years ago

Rise Reporting Issue

Really like what Rise can do but having issues with it not reporting back to LMS, anybody else out there use SABA and have reporting issues
rise 360
Justin's avatar
Justin
Staff
8 years ago

Hi, Logan.

I don't have personal experience with Halogen, but here's how I'd approach the scenario you're describing:

  1. Test your course in SCORM Cloud, an industry-standard tool for testing LMS output.  Does the completion problem also happen in SCORM Cloud, or only in Halogen?  This will help you to isolate whether this is a problem with your content or with your LMS.
  2. Enable LMS Debug Mode and share the resulting log with Halogen's support team.  LMS Debug Mode logs all communication between the course and the LMS, so Halogen should be able to tell you quickly why course completion isn't being recorded.

Please let us know if you need anything else, and have a great day!

  • LoganStahler's avatar
    LoganStahler
    Community Member
    8 years ago

    Hi Justin-

    Thanks for the reply!  We have tested the Rise course in SCORM Cloud, and it works as it should.  So, we are pretty confident it has to be a Halogen issue.  Our LMS administrator told us that she can't enable debugging in Halogen because the last time she did, it "broke" the system.  I don't know how/why this can be, but our hands are a bit tied when it comes to our ability to troubleshoot inside of Halogen.  

    We plan to escalate this to the support team, but I thought I would ask you in case you had heard of similar issues with Halogen given Saba recently bought it.

    Best,
    Logan