Forum Discussion
Rise Storyline block showing a play button
Hi,
I am developing a Rise module where I am including a couple of Storyline blocks. I am using 2 SL blocks in the same Rise section. When you reach the first one, it just shows a dark grey background with a play button in the centre. When you click the play button the SL block is active. However, the next in line SL block the SL block displays the content of the slide and I can access it without pressing a play button. Why is there a play button in the first SL block? I don't want the play button to show. There are no video or audio files in the SL slides. There are no timeline triggers in the base layer either. I have used SL blocks in other sections of this Rise module and they don't show the Play button. I have attached a screen shot. Thanks Cheers Gerry
39 Replies
Hi DJ! That definitely doesn't sound right! Would you mind if we had a look at your course? If that works for you, please send us the course Share link by opening a case here. We'll test it from our side!
Hello Alyssa and DJ Irvin this is the same issue i'm having and also the sample course on my Rise account "Employee Health and Wellness (Sample Course)" It has a Storyline block on which when i preview in tablet or phone mode the Play button doesn't seem to appear! how did you guys get this to work! When everyone is asking how to remove the play button itself!
BTW im only checking on the preview mode inside Rise that the play button appears and that the Play button does not do anything when i click into it inside Rise Phone preview mode, the same issue that DJ Irvin is having
Any more news on this
Hi Roxie!
Storyline blocks won’t play when you click the mobile phone icons during preview, but they will work as expected when you test the course from a mobile device.
You can send yourself the course Share link and open the link in a mobile browser to verify the Storyline block plays correctly!
For the storyline block, is there a way to edit the text on the black box?
Saniya you would need to rename your course in Review 360 then upload it back in Rise.
Here's a screenshot on how you can rename it in Review 360:
Once you've renamed it, just add it back to your Rise course and it should take up the name that you used.
Hope this helps!
Is there any way around this play button? I know they appear when there's audio on the first slide, but it doesn't play unless the user wants it to, so it's not like an annoying auto-play issue. This confused several users in testing since they expected a video to play, when in fact the content is mostly static, unless interacted with. It would be much less confusing without this play icon.
Hi Alex!
On desktop computers, you'll see a play button if the Storyline block contains any kind of media on the first slide. The play button may eventually disappear when your browser learns you've allowed media to play on the hosting site.
To work around this play button, you can create a new "first slide" in the Storyline content that mimics the current first slide but doesn't have any audio on it.
Simply duplicate the first slide to create a copy of it. Then, delete the audio. Finally, add your own "Start" button that jumps to the next slide.
Hi all, this happened to me today and by deleting the actual Screen Recording action from the Timeline fixed the issue. Happy days as it has been bugging me for ages. So am glad to have found a resolution!
Hi Lisa, glad to hear that you were able to fix your course. Good job!
On mobile we have to click on play and a window opens above the course and to continue we have to click on the close button on the upper left side and it often mixes with the content below.is it possible not to open this upper window or not have the button? close
Hi Ricardo! The play button in the Storyline block on a mobile device is expected behavior. It isn't possible to disable this. You mentioned that after closing the Storyline interaction window, it mixes with the content below? Can you tell me more about how it mixes with the other content? Can you send a screenshot of how it looks like?
I'm also experiencing the same issue, even on desktop, the play button is still visible. I checked if there are any media (video/audio) on my slides that might be causing the issue; I followed other suggestion like duplicating slides and making sure there are no audio/video on the base slide.
Those are some great troubleshooting steps. Let us help you out! Click here to open a case and privately share your file with us. We'll see if we can find out what's happening.
Hi,
I had a similar issue. I wanted the slide to start without any user interaction and jump right into the interaction. I tweaked Alyssa great suggestion of adding a first slide (before the 360 interaction slide) and did the following to it:
- Added an image layer of a screenshot I took of the initial 360 layer image (to make the jump from slide 1 to slide 2 look seamless)
-Added a trigger to jump to the next slide when the timeline starts on this slide
Doing this works almost perfectly! The only little issue is that when the slide jumps to the next slide there is a split second black box that appears but aside.
Hope this helps!
hello,
I would like to join this discussion. My storyline block contains no video and no voice, i have double checked in the media library.
I have also tried out the tricks advised above (adding an empty slide, duplicating the 1st slide slide with 2 seconds of the timeline).
My storyline blocks are pictures sometimes even with no interactive elements and yet on the mobile device the blocks appear with the play button.
Would you please advise how to remove/avoid this button? Otherwise the storyline block is not really a good solution for mobile devices.
Hi
As far as I know, the mobile device will always show a play button. The way to get rid of the big black boxness of it is to use the player cover image setting in the player settings dialog: https://community.articulate.com/series/articulate-storyline-360/articles/storyline-360-choosing-player-features#features
I think this is a limitation of mobile browsers rather than the Storyline player.
Nic
thanks a lot Nic, i will check it up.
