Rise Storyline block showing a play button

Is there any way around this play button? I know they appear when there's audio on the first slide, but it doesn't play unless the user wants it to, so it's not like an annoying auto-play issue. This confused several users in testing since they expected a video to play, when in fact the content is mostly static, unless interacted with. It would be much less confusing without this play icon.

For the storyline block, is there a way to edit the text on the black box? 

Hi Roxie!

Storyline blocks won’t play when you click the mobile phone icons during preview, but they will work as expected when you test the course from a mobile device. 

You can send yourself the course Share link and open the link in a mobile browser to verify the Storyline block plays correctly! 

Hi DJ! That definitely doesn't sound right! Would you mind if we had a look at your course? If that works for you, please send us the course Share link by opening a case here. We'll test it from our side! 

In my Rise lesson there is one Storyline block.  On a PC no play button appears.  On a tablet the play button appears and when clicked the Storyline block plays.  That's all good!  BUT when I preview on a phone the play button apprears (which is okay) BUT it does now respond when I click the play button.  Nothing happens.  

Any ideas on why it would play on a tablet but not on a phone?

Hi there! Learners using a mobile device will see a play button on top of any Storyline block. This is expected behavior for mobile viewing. Tapping the play button will initiate the Storyline slide to play in the mobile browser.

Something I have noticed here though, I assume people are talking about running the output on a PC?

I find if I run the output on ipad or android phone, the play button is always above the content to play it, without the slide having any media on it.

In fact to demonstrate this , I created a storyline file with just 1 screen and a text box on it. Nothing else.

This is far from ideal. You want the content there ready to play on an ipad/android phone, you do not want the user having to press a play button.

Does anyone know a solution for this or is this just the way it goes? Thanks.

I figured out a trick. I inserted a duplicate slide and took out the media. I set it to play for 2 seconds and advance automatically without a transition. No play button and the learner doesn't know the difference. 

Hi Nic! I would expect the play button to appear on top of the Storyline block if the first slide contains media, even on a layer. 

Do you notice an improvement if you add a new slide to the beginning of the Storyline block that does not have audio or video?

Hi

is this still expected behaviour if there is media on the slide but not on the base layer?

I had a single slide interaction that was working fine. It plays audio by jumping to layers when you click the buttons. I made some small changes to improve usability after it has been up for a long time (I removed the seek bar, which was confusing people, and now have play, pause and restart buttons on each layer). Now, when I have re-uploaded the SL object to review, it loads with the black box. Any idea if this *should* be happening, or if it’s a bug

Thanks

Nic