Forum Discussion

AmandaMichaluk's avatar
AmandaMichaluk
Community Member
6 years ago

Rise Video Closed Captions Not Showing

Hello, I've created a course in Rise 360 that has videos throughout. I have uploaded VTT files for closed captioning for these videos within Rise. Everything appears to work as it should when I ...
rise 360
KarenGermond-07's avatar
KarenGermond-07
Community Member
5 years ago

This is happening for my client, too.  When I upload to Skilljar the CC is working but in the client's LMS, it's not.  Has anyone gotten to the bottom of why the closed captioning doesn't work in some LMSs?  

  • AmandaMichaluk's avatar
    AmandaMichaluk
    Community Member
    5 years ago

    Hello Karen,

    We were able to resolve this issue by making a settings change in the IIS of our web server so that it was capable of using the .VTT files that are included in this courseware. I had to ask our IT department to add the MIME type "text/vtt" and file extension ".vtt".

    I've attached the instructions our LMS vendor sent us. Perhaps they will be applicable to your situation.

    Hope this helps.

    • AlanBaertschi's avatar
      AlanBaertschi
      Community Member
      3 months ago

      Hi, this is Alan 5 years in the future. Thank you so much for this solution, it worked for us!

      • AmandaMichaluk's avatar
        AmandaMichaluk
        Community Member
        3 months ago

        Thanks for letting me know Alan, I love that this helped someone 5 years later.