Scene not found in Articulate Review

Hi Michael,

I'm glad to hear clearing your cache and cookies resolved the error you were running into. I'm sure this will help others who come across this discussion!

I have tried all of the above suggestions but nothing has resolved the issue for me. 

I'm currently having to ask my reviewer if they can see the slides that the comments are related to, and if so, to send me screenshots. Not ideal, but a workaround for the timebeing. 

Hi Lewis!

I agree that's not ideal, and would love to help find a better fix.

I'm going to loop in our engineers so we can dig in. An email from support@articulate.com should land in your inbox shortly. We'll see you over there!

I have tried all of the above suggestions but nothing has resolved the issue for me. What should I do now?

 

Hi R-Jay,

I'm sorry to hear that you're experiencing this issue! I went ahead and opened a support case on your behalf so we can investigate what's going on. You should hear from our team soon via email. 

This has just happened to my file.  All comments are now marked with scene not found.  I'm afraid to republish this, because I don't want to lose the comments completely.

Help.