Forum Discussion
SCORM file not downloading
Hi Jennifer!
Sorry to hear you're having trouble downloading a SCORM package from Rise 360!
Have you had a chance to test the behavior across multiple supported browsers? Also, does clearing the cache or using an incognito browser window make any improvements? If still unsuccessful, please connect with our support engineers through a support case.
They'd be happy to continue troubleshooting with you!
We are experiencing this issue as well. The PDF downloads fine, but the LMS SCORM or Web file won't download and we get the attached error message. I've tried multiple browsers and incognito mode and experience the same issue.
Hi AimeeWells,
Thanks for reaching out!
I'm sorry to hear you're experiencing an error when downloading the file. I see you've connected with my teammate, Lianne, in a case. We'll continue the conversation there to resolve the issue.
I am currently experiencing the same thing and came across this post. I've tried everything from incognito browser to trying different types of browsers and nothing is working right now. I will submit a support case ticket soon.
Hi SeungeunLee​!
Sorry to hear you're having trouble publishing from Rise 360 to LMS!
Smart move on opening a support case. I see that you've been working with my teammate, Christian. You're in excellent hands troubleshooting with him, and we can continue the conversation through your case.
