Forum Discussion

SteveSchmidtges's avatar
SteveSchmidtges
Community Member
12 days ago

Screen Recording Action out of sync when saved as video

Hello.  I created a project and inserted a screen recording as a Step by Step- View Mode steps and then published it as a video.    When viewing the MP4 most of the Screen Recording Actions are out of sync.  they do not play at the right time on the timeline.   They all seem to play too soon.  This results in most actions happening before the narrations says they will happen.  It appears as if the Screen Recording Actions are playing at the beginning of each slide instead of when they were placed on the timeline.  Does anyone have any idea why this is happening? or better yet, does anyone know how to correct this?    

Thank you.  

  • I have downgraded Storyline to V3.95 and this seems to have resolved this issue.  It appears to be an issue with 3.96. 

    • EricSantos's avatar
      EricSantos
      Staff

      Hello SteveSchmidtges,

      I'm sorry to hear about the trouble with the screen recording in Storyline. I appreciate the troubleshooting you're already done.

      Unfortunately, I can confirm your findings with this. Our team has identified this behavior as a bug introduced in Update 3.96, and you are correct that rolling back to Update 3.95 should work for now.

      I will let you know once a fix is available. In the meantime, here's an inside look at how we prioritize bugs once we report them. Thank you!

      • RandySimmons1's avatar
        RandySimmons1
        Community Member

        Can you let me know when the bug is fixed? We too are experiencing this issue.

        How do I roll back to Update 3.95?