Recorded screen. Inserted as "Step-by-step slides", everything fine but when I preview it, every time it goes to the next slide, for a split second, one can see the page loading "action" (modern view, screen grays and 3 dots go across page - see simulated screen shot attached; or classic view, spinning wheel). This "kills" the fluidity of the screen capture. Is this the nature of the step-by-step mode, poor processing speed of my laptop, something else? I can do single slide screen recording but then must guess on timeline when screen changes. Thoughts? Thx

Hi Bill, Thanks for sharing your file here and that Peek. I took a look and noticed that it was appearing normally for me in Preview and once published to Review. You can view my version here. I didn't see the loading screen that you showed at all - so if you still see that in Review it could be a memory issue or your Internet connection also. My speed today is pretty fast (around 105 Mbps), and I was using the latest version of Chrome on Windows to view the course. Have you checked your internet speed? You could use this site to check it - http://www.speedtest.net If you think it's a memory issue with your computer, you could try my link while all other applications and programs are shut down to see if there is a better playback there. Since you also see the slowness while editing in Replay, it's worth double-checking that you're on the latest update of Articulate 360 (Update 17) as we did have a memory leak that is fixed in a recent update. If the internet speed is good, and it's still slow, let's have you work with our Support Engineers to dig into the memory issues.

Hi there, Bill! I'm sorry you're seeing some laggy loading with your slides. I mocked up a quick example just to see what happened on my end -- you can check it out here. My transitions seemed smooth between the step-by-step View mode slides. Can you share your .story project here as an attachment? I'd hate to miss something by just chalking it up to "computer processing" issues without having a good look first. Thanks!

Crystal, attached is my .story project. Also I captured your screen recording with PEEK from my PC and you can see some lags -- check it out here. Thanks for taking a look. p.s. After working over an hour w/ Replay this afternoon I noticed the playhead wasn't tracking with the screen and/or lower thirds titles, so could be memory issues? Any feedback helpful.

Ashley, sent this response by selecting the reply button in the email I received but it didn't show up in thread so didn't know if you got it. So I'll post here directly. Taking your feedback, I tried something different to see if it was my PC, internet connection or a software anomaly. I created a screen recording of the exact same steps using Storyline 360 and Captivate 9. I then played them back and captured the playback using Replay and published the results on my Review Page. You can check them out here: ScreenRecord_Storyline and ScreenRecord_Captivate You will be able to see the difference. I do not remember it being this way with SL2 but then the page/slide loading isn't as noticeable with the classic player. We would like to do more screen recordings and like the fact that we can embed SL content in Rise, but this could be a stumbling block. Any direction you or other can provide would be much appreciated. Thank you

Thanks for working through this oddity with us, Bill! To add to the testing collection, I published your project to Web using the latest version of Storyline 360–here's my output and a peek of what I saw in Chrome 68. I saw the expected three dots, preloading behavior with the Modern Player, but I didn't see them during the slide transitions. Sorry for the back and forth, but can I confirm which browser(s) you come across this issue in as well as your Storyline 360 version? Last few questions before we delve into how to solve this, I promise. ☺️

Screen Recording playback not smooth - page loading visible

15 Replies

KatieRiggio
Staff
8 years ago
Thanks so much, Bill! I've got this oddity on my radar, and see Renson is wrapping up his findings for your most recent email. He'll be in touch shortly, and I'll continue to monitor the case so I can keep this discussion updated once we have an idea of what's happening.
KatieRiggio
Staff
8 years ago
Hey, Bill! Circling back to share our findings in case others run into this issue.

After rigorous testing, my teammate, Joshua, logged step-by-step slides display the loading bar between each step when using HTML5 output as a possible bug.

We’ll share updates here and in your case once we have them! Thanks again for your hand in testing and for working through this one with us ..give us a shout if you need anything else!
BillMcKee-f1669
Community Member
8 years ago
Katie - yes, Joshua and I have become good buds. He has done a great job. Thank you for all your help and for keeping me informed on any future updates.
HelenGrieve-899
Community Member
4 years ago
Did anyone else have trouble with these dots? I just developed a short course and the dots show up just before the last page. I'm a newbie so I'm not sure if it's something I've done.
KellyAuner
Staff
4 years ago
Hi Helen,

Welcome to the E-Learning Heroes community! I see that you’ve reached out to our Support Engineers. You’re in great hands! We’ll continue the conversation in your support case.

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Screen Recording playback not smooth - page loading visible

15 Replies

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