Forum Discussion

MASpencer's avatar
MASpencer
Community Member
9 days ago

Screenreader reading incorrect question choice text - even after alt text has been changed

Hi, Whenever I create a quiz in a Storyline 360 course (or edit a quiz from a template course), I usually duplicate the question slides to speed up the question creation process so I don't have to r...
accessibility
e-learning development
storyline 360
  • SamHill's avatar
    SamHill
    3 days ago

    Hi MASpencer I have just tested your SampleQuiz.story file using JAWS 2024 could replicate your issue. The reason this is occurring is because the ALT text value does not match the option text values. When checking the options, ensure you are checking all of the option states.

    See this short video: https://www.dropbox.com/scl/fi/dz9h0sn1ax9atshksrfz5/Articulate-Storyline-360-64-bit-2024-09-17_07-34-41.mp4?rlkey=2qif3yusotefb1vqetnhpd93m&dl=0

KellyAuner's avatar
KellyAuner
Staff

Hi MASpencer,

Thanks so much for reaching out about this and sharing these details with our team. I'd like to ask a couple of clarifying questions.

  • Does this happen with all the question choices/alt text that have been changed or only some?
  • Have you tested a different screen reader to see if the issue persists?

If you're comfortable sharing your file with our team here or privately in a support case, I'd be happy to test it on my end. We'll delete it from our systems once troubleshooting is complete!

MASpencer's avatar
MASpencer
Community Member
3 days ago

Hi Kelly,

I created a "Sample Quiz" course with four questions (see attached file). 

To answer your questions, I tested this course with both JAWS and Windows Narrator, and the same issues occurred.  This happens only with a few choices.

On Question 2, the third choice ("7") is incorrectly read as "This is also a wrong answer", which is the third choice from Question 1.

On Question 4, the third choice ("Tuesday") is incorrectly read as "This is an incorrect answer", which is the third choice from Question 3.  Additionally, the fourth choice ("Wednesday") is incorrectly read as "This is also a wrong answer", which is the fourth choice from Question 3.

Both JAWS and Narrator only read the correct text for these choices when: 1) the choice is selected/checked; and 2) when reviewing the quiz.  However, to prevent confusion and frustration, the user still needs to hear the correct choices before making a selection or reviewing the quiz.

  • SamHill's avatar
    SamHill
    Super Hero
    3 days ago

    Hi MASpencer I have just tested your SampleQuiz.story file using JAWS 2024 could replicate your issue. The reason this is occurring is because the ALT text value does not match the option text values. When checking the options, ensure you are checking all of the option states.

    See this short video: https://www.dropbox.com/scl/fi/dz9h0sn1ax9atshksrfz5/Articulate-Storyline-360-64-bit-2024-09-17_07-34-41.mp4?rlkey=2qif3yusotefb1vqetnhpd93m&dl=0

    • MASpencer's avatar
      MASpencer
      Community Member
      3 days ago

      Excellent!  I will definitely make sure I check all of the option states going forward.

      Thank you for sharing the video!

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