Self-Help Tips for Frozen Storyline Modules?

Good afternoon,

I'm having an issue where several users have reported that they are unable to progress through slides in a project with no consistent them that may point to an underlying issue in the design of the project itself. Obviously, this can be a drain on my time, and often, it seems like it is user or device error that is the main issue.

Is there a list of 3-5 self-help tips or actions for frozen storyline-based trainings that I can give to a learner before attempting to fix a storyline file on my end?