Sharing between Rise360 and Rise

ding another concern to this. We work with large scale international clients who reside in the US and EMEA, and are now running into the issue where we cannot even share that clients work within their global team, when we were able to earlier this year. The idea that there is NO option other than starting over is ridiculous. 

I must seriously question your decision on not being able to send copies from one datacenter to another. That feel a bit like the dark ages of the Internet tbh. I'm not expecting this from a well respected provider such as Articulate, and even less do I expect a suggestion as to send a copy to someone so they can recreate a course from their end, AGAIN. Sorry, but that suggestion makes me even doubt using Articulate as a service. You really need to fix this asap.

Hello, just adding another upvote to this feature request. We also need to be able to share courses with clients and vice versa. Any response from the product team?

The same applies to us; we work for customers in Switzerland and the EU. We have been working with Rise for some of these customers for years, these training courses were produced in the US data center at that time.
Since 2023, the new Swiss revDSG (Data Protection Act) is in place, and sensitive information may no longer be stored outside the EU.
This means that we have to recreate many courses in Rise's EU data center.
Therefore, it is very important and urgent for us to have some kind of export and import option from one data center to another.
I am sure that almost every e-learning agency in Europe is facing this problem. Please consider adding this feature very soon.

While waiting for the full solution, could we at least get a halfway interim solution? Perhaps an AI that can re-create all of the Lesson Titles and text content in a Rise project, and leave placeholders for us to re-create our content? This would at least save some time. 

Please ad my voice to this issue. We are a U.S. subsidiary of a German corporation and need to share send copies to the EU. The licenses are paid for on both sides. I can understand why regional data centers exist, and not all files need to be shared between them, but to make such transfer impossible seems short-sighted and needlessly restrictive.

Same here, we are in the same region Germany and Sweden (so EU), but we cannot send copies of the courses the message persists "Failed to send copies to the following emails, please ensure that they have valid accounts in your regional data center<....>"

Is there any update on this? This not being possible is frankly insane. The solution seems to be ‘create another account in the desired data centre and re-create the content’. Oh right, because we’ve all got hours of free time to do that, not to mention another £1500 for a new subscription.

To any articulate employees reading this - can we get a timeline on when we can expect this please? 

Just leaving another voice here. This is actually a huge problem for long-time Articulate users. At this point, I cannot recommend Articulate to anyone because I cannot send or receive original course content. If you are in the US data center and want to move to the EU (because surprise — that’s where I live and where most of my partners are located), Articulate’s current solution is to rebuild everything from scratch.

We have invested about €200,000 through tenders (over three years of work), where learning designers and subject matter experts have built courses for us and sent the original copies to our Articulate account. Some of our tenders are still ongoing, and it’s now impossible for some of our partners to send original copies because they are newer users and are in the EU data center.

Furthermore, I am now expected to rebuild over 100 courses or hire someone to do it. This is beyond unreasonable and has not been addressed or added to the roadmap for nearly a year. It’s next-level vendor lock-in that is pushing users to start looking for other providers. Why should I rebuild over 100 courses in Articulate instead of using another authoring tool?

This is really a bummer! I just started working with a client and seems like I will have to redo all the courses. Probably someone from Articulate can provide us with a response on the timeline?

StevenBenassi​  Software is already in production it seems. Could you update us on your  last comment 9 months ago? Thank You so much.