Forum Discussion
Sharing between Rise360 and Rise
Hi all. I have a client with a Rise (LMS) licence who would like me to send a copy of the course I built in my Rise360 account.
I've shared courses between Rise360 accounts many times, but when I entered the email address attached to their Rise (LMS) account, it says: Failed to send copies to the following emails, please ensure that they have valid accounts in your regional data center:
So I guess my question is can you transfer between Rise360 and Rise?
43 Replies
Has there been any progress on this issue?
It's so unacceptable that this is still a problem. We work with partners in the USA, and they specifically created an account so they can get the course transferred to them. Now, all of this seems in vain. Money and time lost.It's genuinely staggering that Articulate haven't fixed this. When buying a licence users should be hit with a huge warning sign that tells them 'sharing editable Rise files between Europe and the USA is not possible, so do not waste your money if that's what you want to do!'
At the VERY least, Articulate should offer a free licence for whichever data centre you are not in so you can recreate your content and share it with your client.
Is anything happening with this - I need to get existing content from somebody on US data center (I'm EU) - it's crazy not to be able to transfer between the two.
It looks like it's two years since this was raised and we were told it was planned.Hi SarahWhitfield-!
Thank you for checking in on this!
I completely understand how frustrating it is to have Rise 360 content stuck across data centers. Especially when you’re trying to collaborate with teammates or reuse work that already exists. I see that you've also provided this feedback to my teammate Nikko, through a support case.
We appreciate you reaching out and highlighting how this affects your work. Insights like yours help ensure the need stays visible and prioritized by our product team. I've shared your feedback directly with them!
We'll be sure to notify you if we release a future enhancement that helps!
ding another concern to this. We work with large scale international clients who reside in the US and EMEA, and are now running into the issue where we cannot even share that clients work within their global team, when we were able to earlier this year. The idea that there is NO option other than starting over is ridiculous.
Spot on Colleen, a resolution is badly needed. Could I ask, how were you able to do this earlier this year?
Hello, adrianbb, ColleenPatterso, and fraserwexport,
Thanks so much for sharing your feedback with us. We understand that not being able to share or copy courses across data centers is creating extra work and making it tough to support global teams.
You’ve all told us you need a simple way to share projects across regions so your teams can keep things moving smoothly with international clients. We’ve shared this with our product team so they know how important this is for you.
We really appreciate you each taking the time to let us know. Your feedback is so helpful!
I must seriously question your decision on not being able to send copies from one datacenter to another. That feel a bit like the dark ages of the Internet tbh. I'm not expecting this from a well respected provider such as Articulate, and even less do I expect a suggestion as to send a copy to someone so they can recreate a course from their end, AGAIN. Sorry, but that suggestion makes me even doubt using Articulate as a service. You really need to fix this asap.
Hello, just adding another upvote to this feature request. We also need to be able to share courses with clients and vice versa. Any response from the product team?
The same applies to us; we work for customers in Switzerland and the EU. We have been working with Rise for some of these customers for years, these training courses were produced in the US data center at that time.
Since 2023, the new Swiss revDSG (Data Protection Act) is in place, and sensitive information may no longer be stored outside the EU.
This means that we have to recreate many courses in Rise's EU data center.
Therefore, it is very important and urgent for us to have some kind of export and import option from one data center to another.
I am sure that almost every e-learning agency in Europe is facing this problem. Please consider adding this feature very soon.While waiting for the full solution, could we at least get a halfway interim solution? Perhaps an AI that can re-create all of the Lesson Titles and text content in a Rise project, and leave placeholders for us to re-create our content? This would at least save some time.
Please ad my voice to this issue. We are a U.S. subsidiary of a German corporation and need to share send copies to the EU. The licenses are paid for on both sides. I can understand why regional data centers exist, and not all files need to be shared between them, but to make such transfer impossible seems short-sighted and needlessly restrictive.
Same here, we are in the same region Germany and Sweden (so EU), but we cannot send copies of the courses the message persists "Failed to send copies to the following emails, please ensure that they have valid accounts in your regional data center<....>"
Is there any update on this? This not being possible is frankly insane. The solution seems to be ‘create another account in the desired data centre and re-create the content’. Oh right, because we’ve all got hours of free time to do that, not to mention another £1500 for a new subscription.
To any articulate employees reading this - can we get a timeline on when we can expect this please?
