Forum Discussion
Signed into the dashboard, but the desktop app won't connect
Anyone else experience this issue: I'm signed into the dashboard, but the desktop app won't connect. So I can't open Storyline. I've tried restarting my computer, refreshing my browser, clearing cac...
Same issue. Purchased the subscription for $1,500 but the desktop won't even let me log in. Is this a scam?
Hi jojo2425!
I'm sorry to hear you're having trouble logging into the Articulate 360 desktop application!
I see that you've opened a support case and connected with my teammate, Amlan. If uninstalling, then re-installing the desktop app didn't help, it's possible the network endpoints may need to be configured to establish an open communication between domains. You may need help from your IT team on this! Please check if port 443 is open. If not, ask them to open port 443 and add the domains in this article, to your organizations 'allowlist'.
Let me know how it goes!