Forum Discussion
Signed into the dashboard, but the desktop app won't connect
Anyone else experience this issue:
I'm signed into the dashboard, but the desktop app won't connect. So I can't open Storyline. I've tried restarting my computer, refreshing my browser, clearing cache, cookies etc... and no luck. See the attached screenshots.
Anyone with any suggestions on how to fix this would be appreciated!
Hi Colin!
Good news! I'm happy to share that we fixed the issue where you couldn't use your default browser to sign in to the Articulate 360 desktop app.
If you’re still experiencing this issue. Here’s how to fix it:
- Uninstall the previous software update (build 1.86.32028.0).
- Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
- Go to where you downloaded the file (usually the Downloads folder), then right-click the articulate-360.exe file and choose "Run as administrator."
- Launch the Articulate 360 desktop app and sign in via your browser.
Let me know if you have any questions. I'm here to help!
Hello Colin,
Recent versions of Chromium-based browsers have introduced this issue, and we are actively working on a fix to resolve this. In the meantime, most people have been able to get around it by changing their default browser. For example, if it's currently set to Chrome try setting it to Edge or Firefox. I hope that workaround can get you unblocked for now.I'll have to give Firefox a try because it doesn't seem to work in Edge or Chrome.
Hi Colin!
Good news! I'm happy to share that we fixed the issue where you couldn't use your default browser to sign in to the Articulate 360 desktop app.
If you’re still experiencing this issue. Here’s how to fix it:
- Uninstall the previous software update (build 1.86.32028.0).
- Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
- Go to where you downloaded the file (usually the Downloads folder), then right-click the articulate-360.exe file and choose "Run as administrator."
- Launch the Articulate 360 desktop app and sign in via your browser.
Let me know if you have any questions. I'm here to help!
