Forum Discussion
Signed into the dashboard, but the desktop app won't connect
Anyone else experience this issue:
I'm signed into the dashboard, but the desktop app won't connect. So I can't open Storyline. I've tried restarting my computer, refreshing my browser, clearing cache, cookies, 360cleanup, etc... and no luck.
Anyone with any suggestions on how to fix this would be appreciated!
It launches chrome (chrome Version 131.0.6778.86 (Official Build) (64-bit)), with this URL: https://id.articulate.com/oauth2/default/v1/authorize?response_type=code&nonce=0d694b8d29d6c3a913428b42cfcfb74a&state=ceac8a52464d723c07cfca1702d80609&code_challenge=AjwtVxM_rmjm69wVrmunrzncRTBwiY5Jmv5Mn5GtPuk&code_challenge_method=S256&client_id=0oaajzcsjphvmDtIW356&scope=openid
with this error: {"name":"AxiosError"}
And it opens several other tabs (http://offline_access/; email; profile...). with no successI'm having the exact same issue. I even tried un-installing/reinstalling Articulate and it did NOT help at all. Going to submit a case via https://access.articulate.com/support/contact/360-teams
Hi Julie,
If you're still experiencing issues with accessing the Articulate apps, this is a workaround solution that TiborMrt-2f9147 shared with me and it worked:
https://community.articulate.com/discussions/discuss/login-issue-nameaxioserror/1208396
'Basically make another browser as default in the windows, log in to Articulate in this browser and then click on the desktop sign in button.
1. Try signing in to the Articulate 360 website before signing in to the Articulate 360 desktop app. Just visit https://id.articulate.com/ and sign in using Edge or Firefox.
2. Change your computer's default browser to the one you used above and launch Articulate 360. If it works, you can set your default browser back to Chrome.'
