Forum Discussion

JulieRourke's avatar
JulieRourke
Community Member
2 years ago

Since the latest upgrade I cannot add videos

Since the latest upgrade I cannot add videos. Storyline would not update automatically so I had the get the IT support to install the latest upgrade. Since then I cannot insert videos from the task ...
storyline 360
JoseTansengco's avatar
JoseTansengco
Staff
2 years ago

Hi Julie,

Sorry to hear that you ran into this issue. 

It sounds like installing the latest update caused your Storyline 360 installation to stop working properly. As a troubleshooting step, please ask your IT support to repair your Storyline 360 installation. You'll need someone with admin rights to perform the steps to ensure the repair is done properly. 

If the issue persists, feel free to open a case with our support team here so we can have our support engineers reach out for additional assistance.

  • JulieRourke's avatar
    JulieRourke
    Community Member
    2 years ago

    thanks

    Kind Regards

    Julie Rourke

     

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      2 years ago

      You are most welcome. Let us know how it goes! 

      Also, your contact information came through as well. This Peek video will show you how to edit it out if you’d like!