Forum Discussion
Singing into Articulate 360 takes a lot of time
Ever since I installed Storyline in a new machine, the start up takes more time that its supposed to. The singing in part takes atleast 10 minutes before the file could open. Hoping for a resolution...
Hello Shravan,
Sorry to hear that you experienced this behavior.
Does your computer meet the minimum requirements needed to run Storyline 360? If yes, I'd recommend doing a clean install to troubleshoot the issue. Here's how:
1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."
2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.
3) Download and extract this zip file on your computer: http://articulate-360-kb.s3.amazonaws.com/360cleanup.zip
4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.
5) Reboot your computer.
6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads
7) Right-click the articulate-360.exe file and choose "Run as administrator."
8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.
9) Reboot your computer and test your Articulate apps.
If the issue persists, reach out to our support team here for further assistance.
