Forum Discussion
SL360 Published Videos Freeze (Previews OK)
Has anyone ever run into issues where videos (e.g.: mp4s clipped and exported in Camtasia) load and preview perfectly fine in SL360 but glitch and pause randomly once published as an mp4? The other graphics (e.g. on-screen text, stock images, stock videos) all play just fine after publishing, but the base video is all wonky.
Hello Amanda and welcome to E-Learning Heroes. 😊
Thanks for reaching out and sharing what you are experiencing in your published project.
I've not seen this behavior, but we'd be happy to take a look. With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
