Forum Discussion

ChristianCuneo's avatar
ChristianCuneo
Community Member
9 years ago

Slide layer "lag"

We have built a custom menu layer that allows the user to jump to any slide they have previously been on. There are quite a few trigger on the "timeline start" to set the state of each link depend...
storyline 360
MariaCS's avatar
MariaCS
Staff
5 years ago

Hi, Ahmad.

Thank you for reaching out! It doesn't look like Joshua opened a case with support, but I'm happy to help you troubleshoot.

  • Are you working from a local hard drive? Working on a network drive can cause erratic behavior. 
  • Is this happening after the file is published or in preview?

It would also be helpful for troubleshooting if you could send us the file through a support case. 

  • AhmadNairat's avatar
    AhmadNairat
    Community Member
    5 years ago

    Hi Maria,

    Sorry for the late reply, I've got some distractions. 

    - Yes, I'm working on a local hard drive.

    - It happens in preview AND after publishing (Tested on Google Chrome + Microsoft Edge).

     

    I've followed the link and opened a ticket (02930737) if this may help.

    Thanks in advance!