Forum Discussion
Slide layer "lag"
I'm having this same issue so if someone found a solution, I'd love to know how to fix this. This is happening only in Chrome for my clients, but not on my end so I can't troubleshoot it.
The client says when they click a button that opens a button layer, the button layer audio starts playing immediately, but the layer objects show up several seconds later.
The client has the latest version of Chrome and Windows 10 pro 64 bit. They have high speed internet and tested the speed already to prove it's working well. They have new laptops with high processing speeds.
This delay occurs both on the 360 Review site and on the client's LMS when published to SCORM. I've tested both Review and LMS in all browsers including Chrome and can't replicate the issue on my end.
I opened a support case already but the customer service person wasn't able to replicate the problem on their end either so I wasn't able to get help.
Would love to know how to fix this as I'm supposed to be delivering the final of this project in a week. Thanks!
Hello Ken,
Yes it happens only on Chrome/Edge on my side as well .. for the first time in life, Internet Explorer is faster than the others 😁
The support told me that it's a possible bug and will be investigated .. but I found the solution/workaround on my case.
The contents of the sub-layer had a very big transparent rectangle that has a trigger of (hide this layer when user clicks the rectangle) .. I fixed this by deleting this big rectangle and using (hide layer when user clicks outside the objects) trigger and it worked perfectly ..
Could you please check if it's the same on your side? If so, I can send the support a message so they can limit the reasons of the bug and may be able to fix it sooner.
Good luck with your project!