Forum Discussion
Slide Layer Playing Incorrectly When Revisiting Base Layer
Hello Everyone, I am a beginner user with Storyline and can not determine how to fix this problem I am encountering. My guess it's relatively easy, but I have searched and can't seem to find the ri...
Hello NAC,
Welcome to Storyline authoring! I appreciate you sharing a detailed description of your experience and the accompanying screenshots.
Based on what I understand, it looks like Storyline is executing the "Show layer" trigger when it jumps back to the slide. Can you add the following trigger to the base layer and see if it helps?
- "Hide layer (Department verification) when the timeline starts"
If the issue persists, it would be helpful to see the Storyline project file so we can better assist you. Would you be willing to share it in this discussion so we can look at what you have set up? You may also share it privately by sending it along in a support case. We'll delete it when we're done testing.
Hi Eric, thank you for responding and attempting. This did not resolve the problem. I will send the file in a support case, as this feature is valuable and can't believe it's something within Storyline versus my lack of troubleshooting abilities or know-how.
Hi NAC,
I see you've connected with our teammate, Robby, in a support case. As they mentioned, after testing your file, the issue happens when a transition effect is set on your layer. As a workaround, you can try avoiding transition effects on your layer and then set animation on the objects in your layer, if needed.
This has been logged as a possible software bug and the team will review this issue to determine next steps. We appreciate your patience as we take a closer look. If you need any assistance in the meantime, please let us know!
