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TerryArthur1's avatar
TerryArthur1
Community Member
4 years ago

Slide playing wrong audio file

I have found several threads on this but I am currently unable to resolve my issue. My work around up until now has been to delete the audio file from the timeline... save the project... close the project.... reopen the project then add the correct file. Now... no matter what I do, it is playing the wrong audio and I have no idea what to do next... I have even tried working off of my network and on my local machine, still with no luck.  I appreciate any help on this.

I have attached the project, along with the necessary audio file.  The issue exists on slide 8.4

storyline 360
  • MCostaStienstra's avatar
    MCostaStienstra
    Staff
    4 years ago

    Hi, Terry.

    Thank you for sharing your .story file and the additional details!

    First, let me say you had some really cool features in this project. I loved the interaction in slide 7.6, where the user can change the temperature!

    I wasn't able to replicate the audio issue, however. I used Preview this slide, Preview this scene, published the project to Review 360 (opened with Chrome\Windows), and in all instances, the audio in slide 8.4 worked as expected. 

    Which browser are you using? Can you take a look at my published version here and check if the audio works for you? 

  • TerryArthur1's avatar
    TerryArthur1
    Community Member
    4 years ago

    Hi Maria

    Thank you for the compliment.  I finally got it to work... I had previously saved the project outside of my network with no luck.  I did it again, and it worked.  Thanks for following up.

    Terry

  • TerryArthur1's avatar
    TerryArthur1
    Community Member
    4 years ago

    Ok... now even trying to resave the audio off the network isnt working.   Is there something else I can do?  This project is due today.

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      4 years ago

      Hello Terry!

      It sounds like saving the project off-network caused inconsistent behavior! Is there any way you can save the project to your local C: drive? This should do the trick.

      If not, the quickest way to reach us is in a support case!

      • TerryArthur1's avatar
        TerryArthur1
        Community Member
        4 years ago

        Thanks Lauren... I was able to use .wav files instead of .mp3 and was able to get passed the issue.

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