Forum Discussion
Wrong audio playing
Hi,
Tonight I tested my almost due, project when I discovered that in the last slide that I was working on, ALL the voice files were playing the wrong files.
When I tested using the individual audio file play, it was correct but in both the slide preview and layer preview, the wrong audio files were played.
I renamed the audio files, I even set up a new slide and in desperation, a new scene all to no avail.
I moved the incorrect audio files to a new location on my HDD and still the problem persisted so then I knew that it wasn't corrupted audio files on my HDD perhaps pointing to the wrong locations.
By moving the incorrect files and seeing S/L 360 still managed to play them I realised that it had to be a corruption in the media library.
To test it, I set up a new story (ie with a clean media library), the correct audio played.
So the solution was to delete every occurrence of these faulty audio files to get them cleaned out of the media library. Then to make sure it was all clean I powered off my PC, rebooted, reimported the audio and HOORAY, it is all working correctly.
I have noticed a few threads with this audio file problem, while this is not a nice situation, at least the solution worked, so I hope this helps those who encounter this problem in the future.
Can you please raise this as a possible media library problem?
Cheers.
(PS S/L 360 still has points in the love bank!)
Hi Sylvia!
I'm sorry you're running into this issue! Since you're near a deadline, can you reach out to us in a support case so we can work with you directly? If you can attach your .story file, that will be helpful!
Hi Lauren,
Thank you for responding so quickly.
My method fixed several of the audio files on the night I raised this as a
problem. So I was able to sleep.The next morning the remaining audio files somehow played correctly.
The previous night I had rebooted, left my computer off for 1/2 hour and
returned and the problem was still there. But after being switched off
overnight, the problem disappeared.Gremlins again!
So now I have nothing to show for my panic.
Thank you for offering to help. (Still love Storyline!)
Cheers,
Sylvia
I've been having the same issue repeatedly lately, although it had never been an issue in the past. The last times, removing the audio file, saving the Articulate project, closing it and reopening it and re-adding the audio file fixed the issue. This time it hasn't.
I'll try to also remove the audio of the other file that we are hearing instead of the actual one in the slide and reboot as suggested by Sylvia.
Thanks for sharing the solutions that worked for you!
MadeleineWelcome to E-Learning Heroes, Madeleine! ⭐️
Sorry you're having a similar issue. Trying Sylvias's solution is a great start! If the audio continues to give you trouble, feel free to reach out to us in a case so we can help troubleshoot!
I did succeed after removing the other audio file (that I could hear instead of the correct one), saving, closing, reopening and adding it again. I didn't even have to reboot. Glad it could be fixed, but hope it's not going to continue happening very often, I do have to redo all the closed captions when it happens...
And thanks to you too Becca for the quick support!Cheers,
Madeleine
This still seems to be an issue. I have this happening on a project I'm currently working on right now. Incredibly inconvenient. I've never had this issue in the past.
Hello Jennifer!
Sorry for the trouble! We've found this issue is inconsistent as well. Have you tried removing the duplicated audio file and re-adding it?
If you can share the .story file with us, that would be helpful! You can attach it to this discussion or upload it privately in a support case.
A few of my team members have been running into this issue in the last month or so. Deleting and re-adding audio has been inconsistent in fixing the issue.
Hi Carolynn,
I'm sorry to hear that your co-workers have been running into this issue lately! That shouldn't be happening. If they have the .story file that is giving them trouble, they can share it with our support engineers, here. We will delete it from our systems once troubleshooting is complete.
Just had this issue, WTF???
I'll try the workarounds to fix this :(
Hi S T,
I'm sorry to hear you're experiencing this issue!
If you can share the .story file with us, we'll be happy to investigate what's going on. You can attach it to this discussion or upload it privately in a support case. We'll delete it from our systems once troubleshooting is complete.
Thanks, but I did the workaround since the Media Library got corrupted. I had to go through all my slides to remove the audio, then re-insert.
I was having the same problem. I updated my 360 version from v3.68.28887.0 to the latest version, v3.70.29211.0, and that fixed the problem.
Same problem here. I am using Storyline December 13, 2022 (Build 3.71.29339.0).
For example, audio file on slide 30 will play audio file on slide 35. I cannot post my project for legal reasons.
what happens, if
- you start slide 30 direct direct in storyline with the small play-button
- you test your slide with "Preview This Slide"
- you "Publish to web"
- you start slide 30 direct direct in storyline with the small play-button
It plays something completely different from what I have in the auto-generated text-to-speech.- you test your slide with "Preview This Slide"
The same problem as the above; it does not play what I have typed in the auto-gen text-to-speech.
- you "Publish to web"This is exactly how I discovered the problem. BEFORE the problem showed up, the "Preview this slide" and the play button in the bottom left corner allowed me to play the slide just as I designed it to do. However, when I published it to web, the auto-gen audio issues began. Now when I go back to the original file I published from, it plays the problem audio with the play button and preview slide button.
However, when I do Preview Audio where it only plays the audio itself or Edit the audio, it plays exactly how I typed it.
