Forum Discussion

Steven_Haigh's avatar
Steven_Haigh
Community Member
4 years ago

Slides not showing in Review

Is anyone else having an issue with the slides not showing in review?

I create the elearning in storyline, publish as normal and when I get the feedback comments, it gives me the slide name but not a screen shot of the slide that the feedback is on.  This makes it really difficult to work out exactly what the comments relate to.

It has only been happening for the last 3 or 4 weeks.

Is there a fix? 

Review 360

5 Replies

  • ShelleySkrab424's avatar
    ShelleySkrab424
    Community Member
    4 years ago

    I am having the same sort of issue however Review 360 wont open the course.  It shows its there but stays on the black screen with dots.  Possibly all related?

    I have reached out to Articulate support but off due to  US Thanksgiving. 

  • MariaCS's avatar
    MariaCS
    Staff
    4 years ago

    Hi, Steven.

    Thank you for reaching out! 

    I went ahead and opened a support case on your behalf, so our engineers can take a look at what's going on with your project in Review 360. You should hear from our team soon via e-mail.

    Shelley,

    Thank you for opening a support case! I see you worked with Fannie May, and you were able to get the issue resolved. Please reach out through the case if you have additional questions. 

  • BeccaLevan's avatar
    BeccaLevan
    Community Member
    4 years ago

    Hello Steven & Shelley!

    I'm happy to return to this discussion with an update—we've fixed the issue where: 

    When commenting on a slide with a video in Review 360, a screenshot of the project wouldn't display in the feedback tab.

    Be sure to install the latest Storyline 360 Update 60 to take advantage of all the recent features and fixes.

    If this happens again, please let us know! Or you can work directly with our support engineers here.

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