Forum Discussion
Slow, Unresponsive, lag
Hi Everyone!
I’m happy to share that we just released a new update for Rise 360!
This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!
If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.
If you have questions about this update, or the issue you reported, please connect with our team through a support case.
Thank you!
Yes. Sadly, I've been experiencing this since Friday. Completed all of the above as well with no resolve. Getting a 'this page isn't responding' message with a Wait or Exit Page link. Also, it's kicking me out of the course, saying 'something went wrong, please try again or contact support if the problem persists.' I also opened a ticket. They are troubleshooting now.
Yeah, I've experienced all of that as well. Let's say work was challenging today with all these issues.
Very challenging. Do you have AI Assistant? We just signed up for that. Wondering if that has anything to do with it.
No AI at all.
Hi SandraJennings!
Sorry to hear you've encountered these setbacks when authoring in Rise 360!
I see that you're deep into the troubleshooting process with my teammate, Cleober. We can continue the conversation through your case to keep all information in one spot.
Yes...Cleober is on it! Thanks!