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Sluggish/slow performance of Storyline (lags and freezes)
Hi there,
first of all, I would like to clarify that I have read the two existing discussions regarding the sluggish nature of the Storyline, but I have not been able to find a solution for myself.
To make things simpler:
- Storyline has been since I have installed it working with cca 3 second lags (between click and response)
- Even though I am working on quite demanding projects (many images, even on single slide + whole lot of variables), these images are never big. In fact, almost all of them are under 100 KB and most of them even under 50 KB / the overall size of my project is +- 12 MB
- In the last few days (after a brief pause), one part of my newest project appears to have evolved from 3 sec lags to 15 second freeze (i.e. I click on an object and it takes 15 seconds for it to become active; during this time, the cursor is movable but nothing can be clicked) - other parts of the project may have similar issues but I am not sure as when I have checked it now, it did not appear so
However, the overall performance of Storyline got worse.
My Laptop specs:
Windows 7 Ultimate SP1 x64
4GB RAM
Intel i3-2330M (2.2GHz)
ATI Radeon 6490M 1GB GDDR5 (renamed to 74xx) - but I noticed that whether I use this, or built-in graphic card, the Storyline does not have improved/deteriorated performance
I would really appreciate it if someone could give me a hand with this one.
Unfortunately, I am not able to provide you with a sample of my projects.
If nothing works, I will try to re-install my Windows, in a hope it will somehow solve the problem.
Greg! Sorry to hear that you are having difficulty as well. I tried to check for a support case with Michal to see if I could offer you some additional insight other than what is already here, but I cannot locate a case. If you would like to reach out to our support team for assistance, you may do so here.
Michal, I can completely sympathize. I have nearly the exact same issue. And I've tried every solution you've tried to no avail.
My issue has not gotten nearly as bad as yours. But I've lost hours and hours of work waiting on the program to be responsive.
The thing that kind of irks me is that most of these big issues are redirected to the support team by moderators and staff. And that's usually where the threads about problems end. We in the forums never actually get to hear if the issue was solved or not by the support team and if it was solved, how it was solved. And if it couldn't be solved, what they think the underlying issue is so that maybe the more technically apt among us could try their hand at solving the issue.
Hi Kevin! That's not where we want the conversation to end. We try to update the threads when resolution is reached if it is a solution that may help the community. I will admit, sometimes we miss that follow up as we are going through hundreds of threads a day, but all it takes is a community member like you to pop back in a thread that you come across and ask if there was a resolution. I'm always happy to check back in on cases, etc to see if there is a solution that may benefit the thread at that point.
As an example, there is nothing that I can provide as an update in this thread as none of the users have submitted a support case.
Hi Todd and welcome to E-Learning Heroes! Thanks for popping in to offer your solution
I see the case you submitted, and that John replied with the following troubleshooting steps:
I understand that you are seeing a delay when working with images in your file. I did not experience the issue when I tried to move your images around. I would suggest the following to better troubleshoot the issue:
1) Work on a local drive.
When creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.
2) Check the Windows DPI setting.
Storyline will function as expected when Windows is set to 96 DPI (dots per inch). Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as: * Elements of the application are misplaced or distorted. * Objects are misplaced or distorted when previewed or published. * Zoomed images don't work as expected. * Font sizes are incorrect after using the translation features. Here's how you can switch to 96 DPI.
I see the case you submitted, and that John replied with the following troubleshooting steps:
I understand that you are seeing a delay when working with images in your file. I did not experience the issue when I tried to move your images around. I would suggest the following to better troubleshoot the issue:
1) Work on a local drive.
When creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.
2) Check the Windows DPI setting.
Storyline will function as expected when Windows is set to 96 DPI (dots per inch). Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as: * Elements of the application are misplaced or distorted. * Objects are misplaced or distorted when previewed or published. * Zoomed images don't work as expected. * Font sizes are incorrect after using the translation features. Here's how you can switch to 96 DPI.
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performance of Storyline (lags and freezes)","id":"message:818872","revisionNum":1,"repliesCount":46,"author":{"__ref":"User:user:281752"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:discuss"},"conversation":{"__ref":"Conversation:conversation:818872"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:818872"},"body":"
\n
Hi there,
\n
first of all, I would like to clarify that I have read the two existing discussions regarding the sluggish nature of the Storyline, but I have not been able to find a solution for myself.
\n
To make things simpler:
\n
- Storyline has been since I have installed it working with cca 3 second lags (between click and response)
\n
- Even though I am working on quite demanding projects (many images, even on single slide + whole lot of variables), these images are never big. In fact, almost all of them are under 100 KB and most of them even under 50 KB / the overall size of my project is +- 12 MB
\n
- In the last few days (after a brief pause), one part of my newest project appears to have evolved from 3 sec lags to 15 second freeze (i.e. I click on an object and it takes 15 seconds for it to become active; during this time, the cursor is movable but nothing can be clicked) - other parts of the project may have similar issues but I am not sure as when I have checked it now, it did not appear so
\n
However, the overall performance of Storyline got worse.
\n
My Laptop specs:
\n
Windows 7 Ultimate SP1 x64
\n
4GB RAM
\n
Intel i3-2330M (2.2GHz)
\n
ATI Radeon 6490M 1GB GDDR5 (renamed to 74xx) - but I noticed that whether I use this, or built-in graphic card, the Storyline does not have improved/deteriorated performance
\n
I would really appreciate it if someone could give me a hand with this one.
\n
Unfortunately, I am not able to provide you with a sample of my projects.
\n
If nothing works, I will try to re-install my Windows, in a hope it will somehow solve the problem.
\n
Thank you
\n
Regards,
\n
Michal Stevove
","body@stringLength":"1798","rawBody":"
\n
Hi there,
\n
first of all, I would like to clarify that I have read the two existing discussions regarding the sluggish nature of the Storyline, but I have not been able to find a solution for myself.
\n
To make things simpler:
\n
- Storyline has been since I have installed it working with cca 3 second lags (between click and response)
\n
- Even though I am working on quite demanding projects (many images, even on single slide + whole lot of variables), these images are never big. In fact, almost all of them are under 100 KB and most of them even under 50 KB / the overall size of my project is +- 12 MB
\n
- In the last few days (after a brief pause), one part of my newest project appears to have evolved from 3 sec lags to 15 second freeze (i.e. I click on an object and it takes 15 seconds for it to become active; during this time, the cursor is movable but nothing can be clicked) - other parts of the project may have similar issues but I am not sure as when I have checked it now, it did not appear so
\n
However, the overall performance of Storyline got worse.
\n
My Laptop specs:
\n
Windows 7 Ultimate SP1 x64
\n
4GB RAM
\n
Intel i3-2330M (2.2GHz)
\n
ATI Radeon 6490M 1GB GDDR5 (renamed to 74xx) - but I noticed that whether I use this, or built-in graphic card, the Storyline does not have improved/deteriorated performance
\n
I would really appreciate it if someone could give me a hand with this one.
\n
Unfortunately, I am not able to provide you with a sample of my projects.
\n
If nothing works, I will try to re-install my Windows, in a hope it will somehow solve the problem.
\n
Thank you
\n
Regards,
\n
Michal Stevove
","kudosSumWeight":0,"postTime":"2013-10-08T02:21:32.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 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find a solution for 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Sluggish/slow performance of Storyline (lags and freezes)","moderationData":{"__ref":"ModerationData:moderation_data:818873"},"body":"
If you're having issues with Storyline in general, then you may want to try this troubleshooting.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"repliesCount":0,"postTime":"2013-10-08T06:19:32.000-07:00","lastPublishTime":"2013-10-08T06:19:32.000-07:00","metrics":{"__typename":"MessageMetrics","views":46},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:818872/message:818873","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:818874":{"__typename":"ModerationData","id":"moderation_data:818874","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:818874":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:281752"},"id":"message:818874","revisionNum":1,"uid":818874,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:818872"},"conversation":{"__ref":"Conversation:conversation:818872"},"subject":"Re: Sluggish/slow performance of Storyline (lags and freezes)","moderationData":{"__ref":"ModerationData:moderation_data:818874"},"body":"
\n
So I have tried:
\n
/ importing it into a new project
\n
/ working on the scene in a completely isolated articulate project (where only that single scene, composed of single slide is)
\n
/ reinstalling the storyline (according to troubleshooting, with the usage of slCleanup)
\n
however, to no avail.Do anyone have any other suggestions or I just should try to reinstall Windows?
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2013-10-12T04:44:23.000-07:00","lastPublishTime":"2013-10-12T04:44:23.000-07:00","metrics":{"__typename":"MessageMetrics","views":41},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:connect/community:rwgqn69235board:discuss/message:818872/message:818874","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"ModerationData:moderation_data:818875":{"__typename":"ModerationData","id":"moderation_data:818875","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:818875":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:1121626"},"id":"message:818875","revisionNum":1,"uid":818875,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:818872"},"conversation":{"__ref":"Conversation:conversation:818872"},"subject":"Re: Sluggish/slow performance of Storyline (lags and freezes)","moderationData":{"__ref":"ModerationData:moderation_data:818875"},"body":"
Hi Michal! If you do not get any answers here, you can work with our support team. I apologize for not including this in my previous link.
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I have recently begun to experience this problem as well, and I too have exhausted all prescribed solutions to no avail.
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Greg! Sorry to hear that you are having difficulty as well. I tried to check for a support case with Michal to see if I could offer you some additional insight other than what is already here, but I cannot locate a case. If you would like to reach out to our support team for assistance, you may do so here.
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\n
Michal, I can completely sympathize. I have nearly the exact same issue. And I've tried every solution you've tried to no avail.
\n
My issue has not gotten nearly as bad as yours. But I've lost hours and hours of work waiting on the program to be responsive.
\n
The thing that kind of irks me is that most of these big issues are redirected to the support team by moderators and staff. And that's usually where the threads about problems end. We in the forums never actually get to hear if the issue was solved or not by the support team and if it was solved, how it was solved. And if it couldn't be solved, what they think the underlying issue is so that maybe the more technically apt among us could try their hand at solving the issue.
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\n
Hello Michal;
\n
I am working with large (multi-gig) story files and have had some run in with perf issues but things are good now.
\n
Have you looked at your perf counters when you are experiencing the lags? Disk/Mem/CPU?
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\n
Hi Kevin! That's not where we want the conversation to end. We try to update the threads when resolution is reached if it is a solution that may help the community. I will admit, sometimes we miss that follow up as we are going through hundreds of threads a day, but all it takes is a community member like you to pop back in a thread that you come across and ask if there was a resolution. I'm always happy to check back in on cases, etc to see if there is a solution that may benefit the thread at that point.
\n
As an example, there is nothing that I can provide as an update in this thread as none of the users have submitted a support case.
\n
Hi Todd and welcome to E-Learning Heroes! Thanks for popping in to offer your solution
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\n
Hi Just submitting a case on this, think it is the same issue. It has been driving me bonkers all day!
\n
Hope you can help
\n
JB
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\n
Hi James,
\n
I see the case you submitted, and that John replied with the following troubleshooting steps:
\n
I understand that you are seeing a delay when working with images in your file. I did not experience the issue when I tried to move your images around. I would suggest the following to better troubleshoot the issue:
1) Work on a local drive.
When creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.
2) Check the Windows DPI setting.
Storyline will function as expected when Windows is set to 96 DPI (dots per inch). Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as: * Elements of the application are misplaced or distorted. * Objects are misplaced or distorted when previewed or published. * Zoomed images don't work as expected. * Font sizes are incorrect after using the translation features. Here's how you can switch to 96 DPI.
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\n
\nAshley Terwilliger\n
\n
Hi James,
\n
I see the case you submitted, and that John replied with the following troubleshooting steps:
\n
I understand that you are seeing a delay when working with images in your file. I did not experience the issue when I tried to move your images around. I would suggest the following to better troubleshoot the issue:
1) Work on a local drive.
When creating, editing, and publishing Articulate Storyline courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources. See this article for more information.
2) Check the Windows DPI setting.
Storyline will function as expected when Windows is set to 96 DPI (dots per inch). Storyline doesn't currently support 120 DPI. If your system is set to 120 DPI, you may experience erratic behavior, such as: * Elements of the application are misplaced or distorted. * Objects are misplaced or distorted when previewed or published. * Zoomed images don't work as expected. * Font sizes are incorrect after using the translation features. Here's how you can switch to 96 DPI.
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To use 64-bit Storyline 360, make sure to update your Articulate 360 desktop app, then click the Install button next to the Storyline 360 app with the 64-bit and beta labels. The Install button will change to an Open button when the installation is complete.
\n
Since this version is in beta, we'd love for you to test it out and share your feedback and experience with us by replying to this discussion.
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