Forum Discussion
Storyline Lagging
Hi Community!
I've noticed lately - at least over the past month that Storyline has been lagging.
By lagging I mean when I move a photo/shape/text box - it doesn't move until I release my mouse and I don't know where it's going to be (no preview). When I type in the text box or button - the words don't always show immediately while I type. It hasn't been consistent enough for me to pinpoint if something is corrupted in my file.
I've even had my side blank out momentarily while I'm typing in a text box. Sometimes, when I select an object I don't get the dots showing that I've selected it but it's blue in the timeline.
The only thing I can think of is that I'm using some AI images and that could cause it. But, the lagging is severely impacting my ability to create.
Has anyone else been having this issue?
Some things I've tried: Downloading the AI images and swapping them all out. Pulling my slides into another project.
Hi, KayleneWance! Thanks for the update, and thanks for sharing what you've tried already.
It's helpful to know that exporting the AI-generated images and moving the project into a new Storyline file reduced the lag, but since it's still not clear what specifically contributed to the behavior, we'd like to take a closer look.
Would you be willing to share your Storyline file with us privately through a support case? That will help our support team investigate whether the performance is related to the project itself, the AI-generated assets, or something else in the authoring environment.
Once we have your file, we'll work with you to better understand what's happening and keep you updated along the way.
6 Replies
I've experienced similar behaviour when projects become resource-intensive. One thing I'd check is whether it happens with a brand-new Storyline file containing just a few basic objects. If the lag disappears, it may point to something in the project rather than Storyline itself. Also, keeping an eye on CPU and memory usage while editing can sometimes reveal whether large assets or background processes are contributing to the slowdown. Hope you find the cause soon that kind of lag can really disrupt your workflow.
Thanks @Jimmadne!
What I did today was export any of the AI images and swap them, then copy/pasted my whole project into an new project file. So far today, the lagging is much less. So, I think my conclusion that the AI generated things (images and 1 AI avatar video) were the things causing the lagging.
I have plenty of memory on my computer - I think I still have 1 TB left :)
Hi, KayleneWance! Thanks for the update, and thanks for sharing what you've tried already.
It's helpful to know that exporting the AI-generated images and moving the project into a new Storyline file reduced the lag, but since it's still not clear what specifically contributed to the behavior, we'd like to take a closer look.
Would you be willing to share your Storyline file with us privately through a support case? That will help our support team investigate whether the performance is related to the project itself, the AI-generated assets, or something else in the authoring environment.
Once we have your file, we'll work with you to better understand what's happening and keep you updated along the way.
Thank you EricSantos! Case has been entered.
Hi KayleneWance I experienced lagging issues since the July 8, 2026 update in certain files. Rolling back to June 23, 2026 is my temporary solution. I have a case open with Articulate but wondered if you could track it to a particular version update and whether rolling back to June 23, 2026 also improves performance for you?
Thank you SamHill! I might actually roll it back depending what happens with my ticket.
