Forum Discussion

DuaneReimer's avatar
DuaneReimer
Community Member
6 months ago
Solved

Slow, Unresponsive, lag

Anyone else experience Rise360 being slow and unresponsive in the last 24 hours? Editing is painful since everything is slow and lagging? Multiple browsers, Multiple networks, Multiple devices used...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I’m happy to share that we just released a new update for Rise 360!

    This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!

    If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.

    If you have questions about this update, or the issue you reported, please connect with our team through a support case.

    Thank you!

ChloeNash's avatar
ChloeNash
Community Member
6 months ago

I am having the same issue with Storyline360. Something as simple as copying and pasting an object is freezing the program, and displaying the same prompt that Sandra mentioned. I also just did the latest update after it freezing again this morning - 5 minutes later, freezes again. 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi ChloeNash!

    Sorry to hear you're experiencing slowdowns when authoring in Storyline 360!

    Is this behavior occurring across all Storyline project files? If so, and you've already confirmed you are working locally, please try a repair of your Storyline installation.

    However, if the issue is file-specific, do you mind sharing that .story file so we can take a closer look? Feel free to upload it here in the discussion or privately through a support case.