Forum Discussion

DuaneReimer's avatar
DuaneReimer
Community Member
6 months ago
Solved

Slow, Unresponsive, lag

Anyone else experience Rise360 being slow and unresponsive in the last 24 hours? Editing is painful since everything is slow and lagging? Multiple browsers, Multiple networks, Multiple devices used...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I’m happy to share that we just released a new update for Rise 360!

    This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!

    If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.

    If you have questions about this update, or the issue you reported, please connect with our team through a support case.

    Thank you!

UnitarTraining's avatar
UnitarTraining
Community Member
6 months ago

Yes, I've been experiencing this as well. I can't open a lesson I was working on at all. It's quite a long lesson, not sure what to do. Is anyone using the Mighty extension? I have turned this off but the delay is still there.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi UnitarTraining!

    Sorry to hear that Rise 360 has been unresponsive for you!

    I noticed you've already opened a support case that's been received by our support engineers. I've updated your case with the additional feedback you've shared.

    We can continue the conversation through your case to keep all information in one spot.