Forum Discussion
Slow, Unresponsive, lag
Hi Everyone!
I’m happy to share that we just released a new update for Rise 360!
This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!
If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.
If you have questions about this update, or the issue you reported, please connect with our team through a support case.
Thank you!
Performance has been poor for about a month, but recently it's been appalling - of course, the usual 'it must be your side' is the standard response to tickets. I think the absolute worst performance correlates with the new AI translation features - could this be load balancing given what I suspect will be unprecedented demand as people test out this tool? Other forums are reporting this degraded to the point of being unusable recently. We are a savvy bunch - 99% of us know how to troubleshoot our own hardware and connections or have skilled teams supporting us who can, so I'm hoping that this passing the book mentality will change and they'll do something about the issue!