Forum Discussion

DuaneReimer's avatar
DuaneReimer
Community Member
6 months ago
Solved

Slow, Unresponsive, lag

Anyone else experience Rise360 being slow and unresponsive in the last 24 hours? Editing is painful since everything is slow and lagging? Multiple browsers, Multiple networks, Multiple devices used...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I’m happy to share that we just released a new update for Rise 360!

    This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!

    If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.

    If you have questions about this update, or the issue you reported, please connect with our team through a support case.

    Thank you!

MelissaMontana-'s avatar
MelissaMontana-
Community Member
6 months ago

Same - it's been extremely slow and today, as others have mentioned, any time I use an interactive element it crashes. Is there an existing ticket to reference?

StevenBenassi's avatar
StevenBenassi
Staff
6 months ago

Hi MelissaMontana-!

Sorry to hear Rise 360 has been slow on your end as well!

I noticed that you've opened a support case, that's been received by our support engineers. You're in excellent hands troubleshooting with them, and they should be following up with you via e-mail, shortly!