Forum Discussion

DuaneReimer's avatar
DuaneReimer
Community Member
6 months ago
Solved

Slow, Unresponsive, lag

Anyone else experience Rise360 being slow and unresponsive in the last 24 hours? Editing is painful since everything is slow and lagging? Multiple browsers, Multiple networks, Multiple devices used...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I’m happy to share that we just released a new update for Rise 360!

    This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!

    If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.

    If you have questions about this update, or the issue you reported, please connect with our team through a support case.

    Thank you!

LesaMoore-b1f22's avatar
LesaMoore-b1f22
Community Member
6 months ago

We have been experiencing lag and slowness for a while now, but it is much worse this week. We are unable to proceed with development. I have "put up" with the issues but finally submitted a ticket today.  If you have been experiencing performance issues, I suggest submitting a ticket so that Articulate is aware of the scope of the issue.  Hopefully that will create a sense of urgency.

StevenBenassi's avatar
StevenBenassi
Staff
6 months ago

Hi LesaMoore-b1f22!

Sorry to hear these slowdowns in Rise 360 have been hindering your development!

Great move on opening a support case! I see that my teammate Phil just received your case. He should be connecting with you via e-mail, shortly!