Forum Discussion

DuaneReimer's avatar
DuaneReimer
Community Member
6 months ago
Solved

Slow, Unresponsive, lag

Anyone else experience Rise360 being slow and unresponsive in the last 24 hours? Editing is painful since everything is slow and lagging? Multiple browsers, Multiple networks, Multiple devices used...
rise 360
  • StevenBenassi's avatar
    StevenBenassi
    5 months ago

    Hi Everyone!

    I’m happy to share that we just released a new update for Rise 360!

    This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!

    If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.

    If you have questions about this update, or the issue you reported, please connect with our team through a support case.

    Thank you!

DuaneReimer's avatar
DuaneReimer
Community Member
6 months ago

Hey StevenBenassi,
I appreciate you responding to others in this feed. Ticket or no ticket, please be aware that these issues are real even if your team is operating with no issue. I know tickets are always met with this isn't our issue but an issue on your end... That is not the case for this issue. Whether it is your servers that are being overloaded, the introduction of localization, or AI or a combo.... There is an issue with the product being slow or unresponsive or kicking you out (logging out in some cases). 

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi DuaneReimer!

    Thanks for following up and sharing the additional feedback!

    I see that my teammate Mick is helping you through your support case. We can continue the conversation there!