Forum Discussion
Slow, Unresponsive, lag
Hi Everyone!
I’m happy to share that we just released a new update for Rise 360!
This update fixes the issue that was causing slowdowns while authoring course content. There’s nothing to install for web-based apps. New features and fixes are immediately available!
If you’re still experiencing slowdowns, first please ensure any browser plugins have been disabled. Also, when working with large scale courses, some slowdowns are expected. To remedy that, we suggest breaking larger courses down into smaller pieces.
If you have questions about this update, or the issue you reported, please connect with our team through a support case.
Thank you!
My team has also been experiencing extreme lag working in Rise for 2+ months now. We've been working with various members of the support team in trouble tickets over these past few months but haven't seen any resolution.
During this time, many of our developers have resorted to using other text editors, like Google Docs, to write the content, because there's so much delay with typing each character in Rise. This has greatly impacted our workflow, and it's not sustainable during our busiest season of the year.
We've run into many different issues, including:
- Courses reloading or crashing with an error message while editing a block.
- Extended load times on courses or when adding a template block.
- Inability to duplicate courses (they get stuck in the copying phase).
Our team has had accounts with Rise since 2018, and have never run into issues this detrimental to our workflow until only this year. I suspect some of the recently added AI features may be contributing to the numerous issues that are happening. My team has opted out of the AI features and is still experiencing them, though, so it may have to do with changes to Rise's infrastructure to accommodate those features.
Hi MichelleRakar!
So sorry to hear you've also been affected by slowdowns in Rise 360!
Our Rise engineers are currently working on a fix to address this behavior. I've included your voice in our incident tracker, so we can notify you as soon as we have updates to share!