Forum Discussion
SME unable to properly view module in Review
My SME is not able to view the Rise module I have developed in Review. All other SME's can view the module via the review link except this one person. The same thing happened previously with this same SME when we were working together on a different project. Again, the module was able to be viewed by everyone else that I supplied the link to.
The SME is working from a laptop and I have asked her to try other browsers but to no avail.
I have attached a screenshot of what she can see: a history of the versions I have put in Review, plus a small window with a preview of the module, which is unable to be expanded.
I have double checked the settings which are set to "anyone with the link can view" and "allow users without Articulate IDs to comment".
I would greatly appreciate any help to fix this problem!
Hi LisaHarris-e708 are you able to ask the use to complete an internet speed test. It looks like the page has not fully loaded and is missing the stylesheet and possibly other files. This could be because the SMEs internet speed is not good.
Is it possible that the SME is on a corporate network that is blocking access too? If the behaviour is consistent between browsers, it does suggest that there is something wrong with the request to the webserver for the files and that they are loading very slowly or being blocked from loading.
