Forum Discussion
SME unable to properly view module in Review
My SME is not able to view the Rise module I have developed in Review. All other SME's can view the module via the review link except this one person. The same thing happened previously with this sam...
Hi LisaHarris-e708 are you able to ask the use to complete an internet speed test. It looks like the page has not fully loaded and is missing the stylesheet and possibly other files. This could be because the SMEs internet speed is not good.
Is it possible that the SME is on a corporate network that is blocking access too? If the behaviour is consistent between browsers, it does suggest that there is something wrong with the request to the webserver for the files and that they are loading very slowly or being blocked from loading.
Thanks SamHill
I will see if the SME can perform a speed test.
Regarding the issues with the network. The SME has attempted to access the modules from two different company sites with no luck. Interestingly, others at those sites, working on the same network, on the same day, at similar time, are able to successfully access the links. The issue seems to be associated only with this one person's computer.
This is good information for the Articulate support team "Interestingly, others at those sites, working on the same network, on the same day, at similar time, are able to successfully access the links", as it does point to something on that users system that is causing the issue (anti-virus/firewall software maybe).
I would recommend escalating to Articulate support as they may have some specific things that they can suggest looking into. It will likely need to be resolved one-on-one with the user who is experiencing the issues too.
Has it been escalated to internal IT support at all. It would be worth a go since the issue is isolated to one user. It does suggest that it can be corrected.
That's good to know. It hasn't been escalated to our Internal IT support yet. I'll give that a try and if they can't fix it, I'll try Articulate Support. Thanks very much for your help.
