Forum Discussion
SCORM-Module does not open twice in Firefox?
Hi all,
I'm afraid this is tricky and I really hope one of you out there can help me out:
- I've created an eTraining with Rise and exported it as a SCORM-Module - see attached Screenshot for settings in Rise.
- I then implemented the SCORM Module in our LMS - see attached Screenshot for LMS-Settings.
- Everything seems to work fine: When I click on the eTraining in the LMS the eTraining opens and can be worked with. After finishing the eTraining the LMS tracks learners status correctly as "completed".
The problem:
- The problem is this: When I try to reopen the eTraining it is not displayed any more once I have finished it. For a very short moment the loading page is displayed, but then the browser page goes blank - and stays that way.
This only happens when using the Firefox-Browser, though.
This is what I have tried so far:
- using a private browser window
- deactivating all browser extensions
- clicking on the "leave course" link after finishing the eTraining
none of this had any effect.
The Firefox web developer toolbar shows some errors - see attached screenshot - but I'm not tech-savvy enough to make sense of it or to know what I have to do to stop this from happening.
I would really like to avoid telling everyone they have to use a different browser so help is really appreciated.
Kind regards,
Frank
Hi FrankWeber-a25a,
Thanks for reaching out!
We're not seeing reports from other users about possible issues viewing Rise 360 content in Mozilla Firefox. Since your course is hosted on an LMS, try replicating the behavior in another LMS like SCORM Cloud to verify if it is LMS-specific. You'll also want to make sure your Firefox installation is updated to the most recent version when you do.
If you can replicate the behavior in SCORM Cloud, please open a case with our support team here so we can request a copy of your course for testing.
Hi FrankWeber-a25a,
Thanks for reaching out!
We're not seeing reports from other users about possible issues viewing Rise 360 content in Mozilla Firefox. Since your course is hosted on an LMS, try replicating the behavior in another LMS like SCORM Cloud to verify if it is LMS-specific. You'll also want to make sure your Firefox installation is updated to the most recent version when you do.
If you can replicate the behavior in SCORM Cloud, please open a case with our support team here so we can request a copy of your course for testing.